Your targeted audience is always top of mind for us. By creating user guides and manuals specifically designed for your audiences, the reader is more likely to use the software as designed and will be able to depend on the documentation as a reference as opposed to calling in for support, saving you ample time and resources.
Don’t force your admins to wade through information that’s not relevant to them – let us target the topics that they need to get their jobs done.
Online Help Systems
An effective, well designed, online help system makes the application more user friendly, increases end-user productivity and customer satisfaction, while lowering customer support costs.
Many companies come to us to create API documentation that is easy for developers to use. Often, we recommend creating API documentation that is interactive, so it is easier for other developers to find answers fast. Whether you are working with RESTful, SOAP or .Net, our software-focused technical writers can work within the platforms that work best for you, such as Apiary, ReadMe.io or Swagger. We work hard to provide the best solution for your needs.
Low-quality or outdated SDK documentation reflects poorly on the work of your development team; we strive to write SDK documentation that makes it easy for third-party developers to work with your SDK, thus improving the chances of third-party developers successfully adopting your SDKs, APIs, services, and products.