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InfoPros Outsourcing

Outsourcing Solution Overview

Outsourcing Solution Overview

As a partner, InfoPros can provide all of the skills and capabilities required to support any documentation and courseware development need. Not only do we provide high-quality technical writing services, but we also develop web content, courseware and eLearning, and consult on managing all types of content. You can depend on InfoPros to provide comprehensive management reporting, so that you always know the status of projects and deliverables with respect to both project schedules and budgets – our job is to make it simple for you.

Our Solution

Our solution starts with a core project team that is augmented with key InfoPros employees as needed to accommodate the inevitable ebb and flow of work.

The core team will be led by an experienced InfoPros Project Manager and normally will include the following members:

InfoPros will incorporate other writers, desktop publishers, and illustrators as needed. Our team members will work primarily from InfoPros facilities, and will travel to work onsite, if required.

Project Management Process

Constant, clear communication and consistent support, delivering projects that meet or exceed your expectations is what you gain from InfoPros Project Management. The Project Manager is responsible for:

Our reporting process ensures that we keep communication open and clear and includes:

Quality Assurance and Client Satisfaction

InfoPros manages the quality of the work it produces by consistently following its proven processes. We employ a process that actively engages Subject Matter Experts (SMEs) at appropriate times for reviews and sign-offs. All project sponsors are required to review materials for technical accuracy and to follow the approval process before InfoPros finalizes materials for publication.

The InfoPros Project Management Process ensures that we deliver all projects on time and within budget and has built-in technical reviews designed to find and correct any errors before final delivery or publication of the systems and information we produce. We include multiple reviews in our quality assurance processes to help us achieve these results:

Cost Savings

Focusing exclusively on the development and maintenance of documentation and investing in supporting processes and infrastructure, InfoPros has been able to develop efficiencies that few companies can match. These efficiencies allow us to garner cost savings, which we pass along to our clients, in a number of ways:

Management Reporting

InfoPros uses project management reports to communicate with our clients and track our projects. The reports show where we have created efficiencies to drive per unit cost down, thus empowering you to make fiscally responsible decisions based on cost. The reports can be tailored to your specific needs.

About InfoPros

Since 1994 InfoPros has proven its documentation and training expertise with a commitment to best‐in‐class services and client‐centered solutions. Experienced in a host of authoring software and with a wide variety of industries, we specialize in delivering a blend of services for documenting products and processes, training development, and translation and localization.

Whether you need a complete training program to augment a new product or service, or you require job aids for internal learning, InfoPros has the experience and skills to deliver the results you are looking for. By combining a client-centric focus with our structured three-step approach, we are able to design a customized solution that will fit within your business.