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Technical Writing Consulting

Consulting Services

Do You Need a Content Solution?

Sometimes your business challenges require a different approach. Our consulting services team is who you need for those circumstances where the problems are more complex or harder to solve. We have senior information architects on staff with vast experience in many different industries who understand the tools and best practices necessary to create the right solution. We are able to comprehend your business challenges and propose solutions that make sense for your company. We look at how the technical content will interact within your organization, who will read it, and how they will access and process that information.

By evaluating how your content will be consumed and interpreted, we are better able to solve your business challenges and help you achieve your business goals with continuous improvement and a holistic strategy for leveraging documentation inside your company and among your customers and partners.

Some organizations are challenged by growth, mergers, requirements, etc. and need an expert consultant to find a better solution for their technical content challenges. Choosing to do an analysis with InfoPros will provide you with a road map on how to effectively provide information about your company’s products, processes, and software.

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The Initial Meeting

Someone from the consulting services team will be involved with your project from the early stages of the sales process. Their objective is to gain an understanding of the project and how it relates to your business needs. The consulting services team provides the clearly defined scope of work that allows us to determine a fixed price for your technical documentation and content work.

An Analysis of Your Needs

When your business challenges are complex, or you’re facing a large undertaking that has you wondering where to start, we can help identify the best course of action. For example, if you’re looking to implement a new training program, your documentation is outdated and no longer serving your needs, or you’re just not quite sure how to define your need in general, our consulting services team will take a big-picture view and analyze the situation from an outside, expert perspective.

We will work within your organization to understand your issues, challenges, and needs. At the end of the analysis, we provide you with an in-depth documentation strategy (road map) including:

Path to Implementation

After your documentation strategy is established, Consulting Services works closely with the InfoPros project team to implement the tools and processes outlined in the recommendations report, and to structure, organize, and create the content.

During the Project

While work is ongoing the information architect continues to look for opportunities for improvement within the content process and places where we may be able to reduce unit costs. Your goals and objectives are always changing, so it is our mission to make sure your technical content and documentation is suited to meet those objectives.

The Ongoing Relationship

Our Consulting Services team focuses on learning the latest trends and best practices for technical writing, processes, and courseware; we are always looking for new and better ways of doing things. For the duration of your partnership with InfoPros, your information architect will evaluate your solution to make sure it meets your specific needs.

Who is reading your documentation? Everyone.

Our information architects work to improve your delivered content and how it is accessed by your customers as well as internal users. Nearly everyone in your organization contributes to or consumes your product documentation. By providing good documentation to not only your customers but also your internal users, product sales can improve while frustration from customers and employees can decrease drastically.

This is why our consulting services and the InfoPros approach have attracted many top companies – we go beyond what other courseware and technical writing consultants provide. We don’t just look at the words on the page, but develop a documentation strategy that will help you reach your business objectives.

Case Study: Hill-Rom DITA XML Solution for Information Centers

Hill-Rom

Challenge

Hill-Rom, a leading provider of medical products and services worldwide, was  struggling to find a more effective way to handle all of their technical documentation  needs. Some of the challenges Hill-Rom faced included:

Since Hill-Rom’s products are FDA-regulated, their documentation must conform to specific content requirements and established labeling and document control processes. Hill-Rom needed a solution that would help them efficiently create, maintain, and manage all of their technical documentation without the cost and effort associated with implementing a new content management platform. Hill-Rom brought InfoPros in to analyze their current processes and tools, and develop a solution to centralize and streamline the entire process.

Solution

InfoPros worked closely with Hill-Rom to design a solution that addressed the needs of the different target audiences –internal users, such as sales and product managers, and external users, such as the physicians and nurses who would use Hill-Rom products –while also driving efficiencies in both the development and maintenance of all product documentation. A number of options were considered, but a single-source solution was ideal due to the amount of content shared across  the many documents.

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