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Client Project Manager – NC

Come join a successful team of technical communicators supporting a diverse set of client communication needs! At InfoPros, we develop documentation and courseware required to support our clients’ products, processes and software applications. This focus and our staff of professional writers, illustrators, instructional designers and project managers is why we have a track record of partnering with our clients for the long term.

As a market leader, InfoPros offers an exciting, high-energy workplace. Our goal is to remain at the forefront of our industry by offering high-quality services backed by the industry’s most experienced staff.

Description

The candidate must be able to plan, execute, and deliver projects according to the specified schedule and budget. This includes managing the efforts of the project team, coordinating all client communications, ensuring the quality of all client deliverables, collaborating with sales to address changes in the project scope, and assisting management in resource planning. The candidate will manage the day-to-day operational aspects of multiple projects and the respective project team using our proven methodology and project standards. The candidate must also be able to provide Client Account Management by using a consultative approach to building client relationships toward a long term partnership. This role supports the growth of the organization by building and maintaining client relationships and providing exemplary service to the client through proactive relationship management and project operations.

Three keys to success in this position are:

  1. Excellent Communication Skills
  2. Client Relationship Management Skills
  3. Project Management Skills

Primary Responsibilities:

  • Client Satisfaction
  • Work to set realistic expectations with client.
  • Tracking, reporting and maintaining project budgets
  • Reviewing and submitting monthly client invoices
  • Managing projects in a strict, billable environment
  • Partnering with sales to address changes in project scope and scope new opportunities within existing clients.
  • Maintaining good relationships with internal teams
  • Providing weekly status updates on accounts/projects
  • Notifying the sales team when there are additional business opportunities
  • Create and maintain project schedules

Ideal Candidate Profile:

  • Focuses on providing a consultative approach to building long term client relationships
  • Must be able to take input from project team, consisting of Technical Writer and Technical Illustrators
  • Remain flexible on changing workloads and priorities
  • Ability to manage multiples projects/clients and deadlines
  • Communicate clearly and effectively
  • Problem solver and critical thinker
  • Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial
  • Responds to adversity and change appropriately
  • Positive attitude and ability to build strong working relationships with others

Requirements/Qualifications:

  • Bachelor’s degree
  • 3+ years direct work experience in a project management capacity; demonstrated experience leading project teams is a must
  • Experience working in a team-oriented, collaborative environment
  • Comfortable in an environment where shifting priorities, demands and timelines are the norm
  • Demonstrated experience managing project teams and interacting with clients
  • Demonstrated success as a Project Manager in an environment driven by budget, scope and deadlines across multiple projects
  • Strong written and oral communication; must be able to communicate effectively with internal and external stakeholders from Subject Matter Experts(SMEs) to C-level executives via phone, email, and in person
  • Excellent interpersonal skills and general business communication skills
  • People management duties as assigned
  • Limited travel may be required
  • Must have experience using Microsoft Office (Word, Excel, Outlook, Lync, PowerPoint, Visio)

Experience a Plus

  • PM certification (CAPM or PMP)
  • Adobe Acrobat Pro
  • SharePoint
  • PSA Software

To Apply:

Please do not apply for this position unless you meet all of the skills and qualifications listed in this posting. Apply only if you live in the area, are willing to commute, or willing to relocate at your expense. You must be legally qualified to work in the United States. We do not provide relocation assistance or sponsorship of H-1 Visas. InfoPros supports our clients’ drug-free work environments. InfoPros is an EOE employer. Email your cover letter, resume, and references to: jobs@infopros.com (No phone calls or recruiters please.)