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4 Ways Ecommerce API Documentation Drives Greater User Adoption and Revenue

For companies that operate ecommerce sites, APIs (application programming interfaces) play a crucial role. APIs allow ecommerce sites to share their applications’ functionality and data with business partners — in other words, to fully engage in ecommerce.   Not surprisingly, ecommerce companies dedicate significant resources to creating and testing these APIs. But in many cases, they…

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5 Keys to Maximizing SOP Process Adherence Across Your Organization

Properly planned and documented, Standard Operating Procedures (SOPs) can help improve a business’ product quality, reduce turnover costs, and minimize product and safety liability. In certain cases, such as in pharmaceutical and medical device industries, SOP process adherence is also federally mandated. SOPs don’t just happen as a normal part of doing business — rather,…

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How to Use Technical Documentation Quality Metrics

For manufacturers, technical documentation  can play a vital role in the company’s success. But not all technical documentation is created equal. What are the best ways to measure the success of your documentation?  Whether you’re a supplier to a manufacturer or a product manager, it’s critical to use technical documentation quality metrics. The challenge is…

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Keys to a more effective standard operating procedure (SOP) creation process

Many organizations develop Standard Operating Procedures (SOPs) to ensure consistency in their processes, improve product quality, and prevent health and safety issues. At its core, an SOP is a written set of step-by-step instructions for employees, detailing how they should complete specific tasks or processes. It works as a safeguard against the natural variation in…

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How to Create Good, User-Friendly Technical Documentation

Good technical documentation is crafted by writers who know what to do and look for to follow the attributes of good technical documentation: Creators of good technical documentation: Know the audience for and purpose of the document Identify all regulations and standards that must be followed Clarify all safety issues or concerns Confirm the style…

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6 Tips for Creating Product Documentation That Talks to Your Customer

6 Tips for Creating Product Documentation That Talks to Your Customer The days of pushing pages and pages of product information onto your customers are over. Today’s customers are smart, tech savvy, and connected. A customer’s means of obtaining content went from reading bulky manuals to downloading PDFs. Nowadays, these 2 methods are becoming more…

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Outsourcing your Medical Writing Services Makes Good Business Sense

Is your in-house medical writing team understaffed, overloaded, and overwhelmed? If so, consider the advantages of outsourcing your overload to a vendor that specializes in the healthcare and medical devices industries. Outsourcing makes good business sense: If your organization suffers from any of the following, outsourcing your medical writing and training can save your organization money while…

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