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For companies that operate ecommerce sites, APIs (application programming interfaces) play a crucial role. APIs allow ecommerce sites to share their applications’ functionality and data with business partners — in other words, to fully engage in ecommerce. Not surprisingly, ecommerce companies dedicate significant resources to creating and testing these APIs. But in many cases, they…
Read MoreProperly planned and documented, Standard Operating Procedures (SOPs) can help improve a business’ product quality, reduce turnover costs, and minimize product and safety liability. In certain cases, such as in pharmaceutical and medical device industries, SOP process adherence is also federally mandated. SOPs don’t just happen as a normal part of doing business — rather,…
Read MoreFor manufacturers, technical documentation can play a vital role in the company’s success. But not all technical documentation is created equal. What are the best ways to measure the success of your documentation? Whether you’re a supplier to a manufacturer or a product manager, it’s critical to use technical documentation quality metrics. The challenge is…
Read MoreMany organizations develop Standard Operating Procedures (SOPs) to ensure consistency in their processes, improve product quality, and prevent health and safety issues. At its core, an SOP is a written set of step-by-step instructions for employees, detailing how they should complete specific tasks or processes. It works as a safeguard against the natural variation in…
Read MoreWhen SOPs are working as they should, a manager doesn’t need to give them a second thought. They are a proven way to bring consistency to every aspect of your organization — whether in terms of product quality, employee behavior, or other areas. Such consistency can ensure routine execution across the enterprise, helping to strengthen…
Read MoreProduct managers working in manufacturing organizations typically have a lot on their plate — everything from product design and development to materials and manufacturing specs, process workflows, and Typically, there are various support materials that need to be ready by the launch date (or even sooner). In our experience, it’s all too common for such…
Read MoreNo matter what industry or market you compete in, your ability to not only survive, but also grow, is based largely on the knowledge and experience of your people — and none more so than the employees you regard as your subject matter experts (or SMEs). Their familiarity with your organization’s history, products, processes, customers,…
Read MoreCompanies in a wide variety of industries share a fundamental challenge: inconsistencies among their product documentation and training materials. Examples can include user manuals, quick start guides, and troubleshooting guides, to name a few. Why the disconnect? Traditionally, when companies had slower product development and update cycles, it was easier to keep training and documentation…
Read MoreTo leverage product training for the best return on investment (ROI), companies need to examine their audiences and match the solutions to those individuals. At InfoPros, most of the product and equipment training programs are developed for salespeople or end-users. Instructional designers and technical writers first need to ensure the desired product information applies to…
Read MoreGood technical documentation is crafted by writers who know what to do and look for to follow the attributes of good technical documentation: Creators of good technical documentation: Know the audience for and purpose of the document Identify all regulations and standards that must be followed Clarify all safety issues or concerns Confirm the style…
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