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ASSA ABLOY

Challenge

ASSA ABLOY is a global manufacturer of door opening solutions. Using the latest technologies, ASSA ABLOY develops doors for hospitals, homes, hotels, airports and more.

With hundreds of products, each developed and managed by many different departments, ASSA ABLOY found it difficult to develop catalogs for their product offerings. They did not have the resources and expertise to complete the catalogs in a timely and efficient manner.

Solution

ASSA ABLOY had previously worked with InfoPros to develop installation manuals and user guides. They were impressed by the efficiency with which InfoPros completed the work and the quality of work that was produced.

InfoPros quickly identified what content was missing and how to improve the content as well as update the template to highlight the product images and enhance the presentation.  The glass catalog project relied heavily on the InfoPros technical illustrators and technical writers to maintain the consistency, look and feel through the catalog.

Many of the products did not have the necessary photos and required InfoPros to work with ASSA ABLOY to gather the information to develop the content. Requesting or gathering content can sometimes be a challenge, but InfoPros easily overcame the challenge with the use of very concise, consolidated questions and action items.

Rather than submitting a continuous stream of questions, photo requirements, requests for information and files through multiple emails or phone calls, InfoPros developed three consolidated rounds of action items. Thus, making it easier for the main point of contact to quickly understand the need and immediately follow through.

Result

InfoPros decreased the number of review cycles, which reduced both the cost and timeframe required to develop the catalog. The final product was very well received internally by ASSA ABLOY as well as their customers and vendors.

ASSA ABLOY appreciated the process and the final product catalog, and they have partnered with InfoPros to develop new catalogs and to update the past catalogs to the new standards.

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