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Industry Leading Technical Content Company

About Us

InfoPros has been the trusted technical content partner of choice for companies like American Express, The Home Depot, Cisco Systems, Eaton, and many more. We are driven to be the best in our industry, continually challenging the status quo and ourselves. We are uniquely focused on providing your company with effective technical writing and training solutions designed to help you achieve your business objectives.

Why We're Trusted

Since 1994 we’ve been helping companies achieve their business objectives by turning the challenge of producing the quality technical content they require into an opportunity for their company to excel. Since our start, we have focused on producing professional-quality content that supports our clients’ products, processes, and software. We are a privately owned and operated company focused on providing clients with the flexibility and confidence of a secure, long-term partner.

Our business model is to provide every client a project team that learns about your business needs, with the team led by a project manager that has the responsibility to ensure that we deliver the technical content you require on time and on budget. Each team is comprised of professionals who possess the requisite skills and experience, and these are InfoPros employees, not contractors.

We have offices located Colorado, New York, North Carolina, and Wisconsin, with additional staff located around the country, to include InfoPros employees at our clients’ facilities.

We don’t just pay attention to the words; our team is dedicated to providing the infrastructure, process, and project management that allows you to hand off even the most complex projects with complete confidence. We track all project deliverables and budgets at a detailed level, so you don’t have to, and we streamline the quality control process and provide data integrity every step of the way.

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The Business Mindset

We aren’t just writers who happen to run a business. We are a business that focuses on developing technical content which requires a team of skilled technical writers, information architects, instructional designers as well as other technical content developers. We apply a business mindset to the work we do, knowing that we must first understand your needs and goals prior to making recommendations on how to best develop the technical content you require. Once we understand your needs and goals, only then can we leverage our skills and experience to develop a solution to meet those needs.

Using this approach, we’re able to develop a plan that addresses your immediate needs as well as your long-term goals. After all, technical content is rarely a one-time need, and when we work alongside you to help identify your challenges and work toward the long-term goals, we also have the unique advantage of being able to cut unit costs without sacrificing the quality of your deliverables.

Start a Discussion Why InfoPros?

American Express

Financial Documentation

The international financial services company, American Express utilizes InfoPros on multiple continents to create policy documentation for internal and external partners, as well as merchants. These policy documents are published in up to three languages.

Google

Google came to InfoPros for API documentation and help with internal support. InfoPros analyzes the articles and documents, updates the content, and develops support articles for Google’s internal support system.

Hill-Rom

Medical Documentation

Hill-Rom is a leading manufacturer of healthcare equipment and medical technology systems. Hill-Rom engages InfoPros to develop and update their product documentation, including training manuals and quick reference guides.

Home Depot

Consumer Product Documentation

The Home Depot is the world’s largest home improvement retailer. InfoPros is part of The Home Depot’s onboarding process for its private label products, working with the company’s suppliers worldwide to develop instruction manuals for all of its product lines.

Motorola Mobility

Training and Service Documentation

Motorola Mobility, a Lenovo Company, is an innovative consumer electronics and telecommunications company. InfoPros develops training, as well as, service and repair manuals for its entire line of smart phones.

NOV

Industrial Manuals

National Oilwell Varco is a leading manufacturer of equipment and components to the oil and gas drilling and product industry. NOV engages InfoPros to create operation and maintenance manuals for their onshore drilling products.

Technical Documentation

Technical content plays a key role in how effectively a company trains and supports its employees and business partners, as well as, how a company’s products are received and used by its customers.

Technical Writing

Software Documentation

The easiest way to increase the effectiveness of your software is with effective, easy-to-use documentation for your software. We  can develop the custom documentation solution to fit your specific needs.

Software Documentation

Outsourcing Solutions

When you engage InfoPros, you gain a partner that provides you with best-in-class tools, skills, project management, and experience. We will integrate seamlessly into your company and provide the flexibility you require to meet the fluctuating needs of the business. Our approach to partnering is designed to make the process as simple as possible for you.

Outsourcing Solutions

Training and Courseware

Using our proven instructional design methodology, we create customized training solutions designed to engage your target audience in a way that hits home for them and to fulfill your business objectives in a timely, cost-effective manner.

Training Solutions

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FAQ

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What size of clients do you work with?
Our clients range from the very large, well-known companies like The Home Depot, American Express, and Cisco, to our smaller clients with revenue around $10,000,000 a year. Our infrastructure and project methodology allow us to provide a better value for our larger clients than other documentation companies. Many of our clients work with us for years and some over ten years.

In which industries does InfoPros have experience?
The quick answer is most. Our client list covers everything from consumer products and services, to life sciences and technology. Our focus is on developing and maintaining content for our clients’ products, processes, and software, which means you will be working with experts.