Online Help Systems

iStock_000015972395XSmallInfoPros has the experience and skills to deliver the Online Help systems that allow users to easily and intuitively use and navigate your software applications. We create Online Help solutions ranging from relatively simple, focusing on 20-30 topics, to quite complex, involving hundreds of topics. Whatever the complexity of your application and the needs of your end users, InfoPros works with you to meet your Online Help system goals, giving you the potential to increase profits, improve ramp-up time, increase performance, and reduce your costs.

We can help you get started with your Online Help system

If you are new to topic-based authoring and need assistance addressing a specific challenge or you want to evaluate your software Online Help system options, let us put our experience to work for you. Together we can assess any documentation, content, or courseware challenge you face to create the best Online Help solution.

Online Help Made Easy

When you engage InfoPros to create your Online Help System you gain a designated project team led by an InfoPros project manager who will keep the project on schedule and keep you informed during every step of the process.

Our technical writers possess knowledge and expertise for many industries and your InfoPros project team has the skill to work directly with subject matter experts, technicians, and software engineers to understand the software application. This is the one of the many reasons companies such as Roche, Hill-Rom and PCS choose InfoPros to create their Online Help systems.

InfoPros Delivers Online Help Systems

Online Help systems can create a positive customer experience and reduce technical support calls.  Careful planning is required to ensure that you choose the most appropriate type of Online Help and that the Help functionality both complements your software application and supports the way in which end users are likely to use it.  We will work with you to determine what type of Online Help is right for your software application.

The Online Help system agreed upon and developed will be ready to deploy when delivered to your developers. Content is researched and topics are written to effectively provide the information that your end users need. In addition, your Online Help system will be intuitive and easy to use.

The Benefits of Online Help

There are three over-arching benefits from the implementation of an effective, well designed, Online Help system.

  • Making the product/application user friendly – A product or application that is easy to configure, use, or administer has greater value.
  • Higher end-user productivity – Online Help typically reduces the amount of time end users spend looking for information or answers relating to their use of the product or application
  • Customer satisfaction increases because needs are met and end users will not have to spend as much time with customer support.
  • Lower customer support costs – An Online Help system reduces the number of inquiries from end users, reducing your support costs, and increasing end-user satisfaction.
  • For more information, please see our Online Help case studies.
Let’s find a Solution

InfoPros focuses on supporting the documentation for all of your products, processes, and software from development through maintenance. InfoPros is the Online Help documentation company that can help you with all your documentation needs. InfoPros will create your Online Help documentation on time and on budget, saving you time, reducing costs, and improving the end-user experience.

Let’s work together to find the right solution for your software documentation needs, one that fits your specific business goals. Please fill out the form to the right and we’ll get back to you within one business day. You can reach us directly at 888.235.3231 or email information@infopros.com.