Iridium Communications selects InfoPros to develop content for satellite transceiver guides

Communications provider points to content expertise and quick ramp-up time as factors in its vendor choice

Global CommunicationsMCLEAN, VA—Iridium Communications, a global provider of satellite mobile voice and data communications services, selects the InfoPros team to provide documentation development to serve their wireless data applications clients.  The company’s satellite services are used for a wide variety of applications including emergency services, ship-to-shore communications, offshore drilling and the mining and forestry industries. To support these industries, Iridium places great importance on making their products and services easy to use, which includes providing clear and concise documentation.

As in many highly technical industries, the challenge of compiling documents for complex products and procedures can be difficult. Creating well written and easy to understand information with professional quality illustrations can be time consuming and take resources away from engineering the product. Leveraging the skill set of the InfoPros team offers expertise and eliminates Iridium’s need to search for internal bandwidth.

For this project, Iridium requires updating its developer guides, improving usability, and projecting the professional image of the Iridium brand. While the present manuals are strong on branding, the InfoPros team and Iridium subject matter experts found room for improvement in terms of content quality, accuracy and presentation. Rewriting and restructuring the documents, combined with fine-tuning images, offers Iridium the documentation they desire.

Many businesses outsource technical documentation. This allows them to concentrate on their core abilities and that provides efficiency and cost savings over the long term. The InfoPros team’s extensive portfolio of operations manuals and user guides represents many of these industries. The project managers, technical writers and technical illustrators have the breadth and depth of experience sought after by companies in industries with complex products and processes.